Sense Stories is an Indian brand dedicated to bringing the ancient traditions of incense and dhoop into modern homes. We craft a wide range of premium incense sticks, dhoop sticks, dhoop cones, and related spiritual products using natural ingredients, traditional recipes, and thoughtful blends that purify your space, uplift your mood, and deepen your spiritual experience.

All Sense Stories products are crafted in India, honouring our rich heritage of incense-making that dates back thousands of years. We take pride in supporting local artisans and using naturally sourced ingredients to create products that are not only fragrant but also eco-conscious and safe for everyday use.

Yes. At Sense Stories, we are committed to using natural, plant-based ingredients in our formulations. Our incense and dhoop products are free from harmful chemicals and synthetic additives. We believe that what you burn in your space matters — which is why we take great care to ensure our products are safe for you, your family, and the environment.

Absolutely. Every product at Sense Stories undergoes rigorous quality checks at multiple stages — from ingredient sourcing and production to final packaging and dispatch. We ensure that only products meeting our strict quality standards leave our facility and reach your hands. Your trust in us drives us to maintain the highest levels of quality at all times.

Sense Stories offers a thoughtfully curated range of spiritual and aromatic products including incense sticks (agarbatti), dhoop sticks, dhoop cones, and gift sets. Our collections are crafted for a variety of purposes including daily puja, meditation, relaxation, festive gifting, and home fragrance. We regularly expand our range with new blends and seasonal collections.

Burn time varies by product type and size. Our standard incense sticks typically burn for approximately 30 to 45 minutes, while thicker dhoop sticks may burn for 45 to 60 minutes or more. Each product page on our website mentions the specific burn duration, so you can find the details for the product you are interested in.

Our products are made with natural ingredients and are generally well-tolerated. However, individual sensitivities can vary. If you have known allergies to specific plant-based fragrances or smoke, we recommend reviewing the ingredient details on the product page before purchasing, or reaching out to our support team for personalised guidance. We always recommend burning our products in a well-ventilated space.

Yes! Sense Stories offers beautifully curated gift sets and hampers that make for thoughtful and meaningful gifts for birthdays, festive occasions, weddings, housewarmings, and corporate gifting. Our gift collections are elegantly packaged and can be customised for bulk or corporate orders. Please visit our Gift section on the website or contact us for personalised gifting solutions.

Yes. On every product page, there is a 'Check Delivery' field where you can enter your pincode to confirm whether we currently deliver to your location and to view the estimated delivery timeline for your area. This makes it easy to plan your purchase before completing your order.

Placing an order on our website is simple and quick. Browse our product range, select the items you wish to purchase, add them to your cart, and proceed to checkout. At checkout, enter your shipping address, choose your preferred payment method, and confirm your order. Once your payment is successfully processed, you will receive an order confirmation via email and SMS on your registered contact details.

We begin processing orders very quickly after they are placed in order to ensure timely dispatch. If you need to make any changes to your order — such as updating the shipping address or modifying the quantity — please contact our customer support team at support@Sense Stories.com or call us at +91 XXXXX XXXXX as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modifications once the order has been dispatched.

As soon as your order is successfully placed and payment is confirmed, you will receive an automated order confirmation notification via email and SMS on your registered contact details. This confirmation will include your Order ID, the list of items ordered, the shipping address, and the estimated delivery timeline. Please check your spam or junk folder if you do not receive the email in your inbox.

Yes, orders can be cancelled before they have been dispatched from our facility. To request a cancellation, please contact our support team at support@Sense Stories.com or via phone at +91 XXXXX XXXXX as early as possible after placing the order. Once an order has been dispatched and a tracking ID has been generated, cancellation is no longer possible. In such cases, you may refuse the delivery upon arrival, and a refund will be processed as per our Refund Policy.

If you did not receive an order confirmation within a few minutes of placing your order, please first check your spam or junk email folder. If you still cannot find it, it is possible that there was a technical error during checkout. Please contact our customer support team with your name and registered email address or mobile number, and we will verify your order status and resend the confirmation promptly.

We welcome bulk and corporate orders for gifting, events, and business purposes. For orders of 20 units or more, please write to us at bulk@Sense Stories.com or call us at +91 XXXXX XXXXX between 10 AM and 6 PM, Monday to Saturday. Our dedicated team will assist you with product selection, custom packaging, special pricing, and coordinated delivery across multiple locations if required.

We accept a wide range of payment options for your convenience, including credit cards, debit cards, net banking, UPI (Google Pay, PhonePe, Paytm, BHIM), and popular digital wallets. We also offer Cash on Delivery (COD) for eligible pincodes and order values. All payment options available for your order will be displayed at the checkout page.

Yes, absolutely. All payment transactions on the Sense Stories website are processed through secure, PCI-DSS compliant third-party payment gateways that use industry-standard SSL encryption to protect your financial data. We do not store your credit card, debit card, or banking details on our servers at any point. Your payment information is transmitted directly to our payment processor in a fully encrypted format.

Yes, we offer Cash on Delivery as a payment option for eligible pincodes and order values. COD availability will be indicated at the checkout stage. If COD is available for your location, simply select it as your payment option and keep the exact order amount ready at the time of delivery, as our courier partners may not always carry change.

If your payment was deducted but your order was not confirmed, please do not worry — such transactions are typically reversed automatically to your account within 5 to 7 business days by your bank or payment provider. If the amount is not reversed within this period, please contact us at support@Sense Stories.com with your transaction details and a screenshot of the deduction. We will investigate the issue and coordinate with our payment gateway to resolve it as quickly as possible.

All orders are processed and dispatched within 1 to 2 business days following successful payment confirmation. Business days are Monday to Saturday, excluding Sundays and public holidays. Orders placed on non-working days will be processed on the next available working day. You will receive a dispatch notification with your tracking details as soon as your order leaves our facility.

After dispatch, delivery typically takes 2 to 4 business days for metro cities, 4 to 6 business days for Tier 2 and Tier 3 cities, and 6 to 10 business days for remote or rural areas. These are estimated timelines and may vary due to factors such as courier delays, weather conditions, or regional disruptions. We will keep you informed of any delays that may arise.

We have partnered with some of India's most trusted courier networks, including FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees, and Aramex. The courier partner assigned to your order is selected based on your delivery location and the most efficient service available at the time of dispatch, ensuring you always receive the fastest and most reliable delivery option.

Once your order is dispatched, you will receive a unique tracking ID via email and SMS. You can use this tracking ID to monitor your shipment's real-time status through the 'Track My Order' section on our website or through the respective courier partner's tracking portal. If you have not received your tracking details within 3 business days of placing your order, please contact our support team.

Shipping charges, if applicable, are calculated based on the weight, dimensions, and destination of your order and will be clearly displayed at checkout before you complete your purchase. From time to time, we may offer free shipping on orders above a minimum cart value, which will be communicated on our website. There are no hidden charges — what you see at checkout is exactly what you pay.

Currently, Sense Stories primarily delivers within India through our standard shipping network. International shipping is not available as a standard listed service on our website at this time. If you are an international customer interested in our products, please write to us at support@Sense Stories.com with your location and requirements, and our team will explore the best available options for you.

Our courier partners make up to 2 to 3 delivery attempts if the first attempt is unsuccessful. If all attempts fail due to reasons such as an incorrect address or recipient unavailability, the order will be returned to our facility. Our support team will then reach out to you to arrange re-delivery or process a refund as per our Refund Policy. To avoid this, please ensure your address and contact details are accurate at checkout

We accept returns under specific conditions to ensure a fair and hassle-free experience for our customers. Returns are accepted if you receive a wrong item, a damaged or defective product, a product that does not match the description on our website, or an incorrect quantity. To initiate a return, please contact us within 48 hours of receiving your order at support@Sense Stories.com with clear photographs of the issue and your order details.

We sincerely apologise if your order arrived damaged or defective. Please notify us within 48 hours of receiving the package by emailing us at support@Sense Stories.com or reaching us on WhatsApp at +91 XXXXX XXXXX. Share clear photographs or a short video of the damaged product along with the outer packaging and shipping label. Our team will review your complaint promptly and arrange for a replacement or process a full refund, whichever you prefer.

We apologise for the inconvenience if you received an incorrect product. This can happen on rare occasions despite our thorough quality checks. Please contact our customer support team within 48 hours of delivery with a photograph of the item received and your order details. We will arrange for the correct product to be dispatched at no additional cost, or process a full refund if the correct item is unavailable.

We currently do not accept returns for reasons of personal preference, change of mind, or if the product was not found to be to your liking. Returns are only accepted in cases of damaged, defective, or incorrect products. We recommend reviewing all product details, fragrance descriptions, and customer reviews on the product page before making your purchase to ensure it meets your expectations.

Once your return or refund request has been approved, refunds are typically processed within 5 to 7 business days. The refunded amount will be credited back to your original payment method — whether that is your credit or debit card, bank account, UPI ID, or digital wallet. Processing timelines may vary slightly depending on your bank or payment provider's internal procedures. You will receive a confirmation email once your refund has been initiated.

In cases where the return is due to our error — such as a wrong, damaged, or defective product — we will refund the full order amount including any shipping charges paid. For other eligible returns, shipping charges may or may not be refunded depending on the specific circumstances. Our customer support team will clarify the refund breakdown when processing your request.

No, you do not need to create an account to shop on our website — we offer a guest checkout option for your convenience. However, creating an account offers several benefits, including the ability to track your orders, view your order history, save your shipping addresses for faster checkout in the future, and receive personalised recommendations and exclusive offers.

Creating an account is quick and easy. Simply click on the 'Account' or 'Sign Up' icon at the top of our website, enter your name, email address, and a password of your choice, and follow the on-screen instructions. You may also be prompted to verify your email address. Once your account is set up, you can log in at any time to manage your orders, addresses, and preferences.

If you have forgotten your password, click on the 'Login' button on our website and then select 'Forgot Password.' Enter your registered email address and we will send you a password reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, please check your spam folder or contact our support team for assistance.

You can update your personal details, including your name, email, phone number, and saved shipping addresses, by logging into your account on our website and visiting the 'Account Settings' or 'My Profile' section. If you need to update the address for an order that has already been placed but not yet dispatched, please contact our support team immediately at support@Sense Stories.com.

If you have a valid discount or promo code, you can enter it in the 'Coupon Code' or 'Discount Code' field at the checkout page before completing your purchase. The discount will be automatically applied to your order total. Please note that most promo codes are valid for a limited time, may have a minimum cart value requirement, and cannot be combined with other offers unless explicitly stated.

We are working on building a rewarding experience for our loyal customers. Stay tuned to our website and subscribe to our newsletter to be the first to know when we launch our loyalty or rewards programme. In the meantime, keep an eye out for exclusive offers, seasonal discounts, and member-only promotions that we share with our community regularly.

The best way to stay in the loop is to subscribe to our newsletter using the signup option at the bottom of our website. You can also follow us on Instagram and Facebook for the latest updates on new launches, festive collections, behind-the-scenes content, and exclusive promotions. We promise to bring you only meaningful and inspiring content — no spam, ever.

Our customer support team is always happy to assist you. You can reach us by email at support@Sense Stories.com, or by phone and WhatsApp at +91 XXXXX XXXXX. Our team is available Monday to Saturday, from 10 AM to 6 PM IST. We aim to respond to all queries within 24 business hours. For order-related queries, please have your Order ID ready so we can assist you more efficiently.

We absolutely love hearing from our customers — your feedback, ideas, and suggestions help us grow and improve. Please feel free to write to us at support@Sense Stories.com with your thoughts. You can also leave a product review on our website or share your experience on social media and tag us. Every piece of feedback is read by our team and taken seriously as we continuously work to make Sense Stories better for you.

If you encounter any issue with your order — such as a missing item, a delayed shipment, or an incorrect product — or if you experience a technical problem on our website, please contact us right away at support@Sense Stories.com or call us at +91 XXXXX XXXXX. Include as many details as possible, such as your Order ID, the nature of the issue, and any relevant photographs. Our team will prioritise your concern and work to resolve it as swiftly as possible.