At Sense Stories, The Safety And Timely Delivery Of Your Order Is Something We Take Very Seriously. From The Moment You Place An Order To The Moment It Reaches Your Doorstep, Our Team Is Dedicated To Making Your Shipping Experience As Smooth, Reliable, And Hassle-Free As Possible.

Order processing time

All Orders Are Processed Within 1 To 2 Business Days, Once Your Order Is Confirmed, Our Team Carefully Inspects And Packs Each Item Before Preparing It For Dispatch From Our Warehouse, Ensuring It Leaves Our Facility In Perfect Condition.

Shipping & delivery time

After your order has been dispatched, it is typically delivered within 3 to 7 business days, depending on your delivery location and the availability of courier services in your area. While we always aim to get your order to you as quickly as possible, delivery timelines may occasionally vary due to factors such as remote delivery locations, adverse weather conditions, logistics or courier delays, or a high volume of orders during festive seasons and sale periods. In any such situation, we will make every effort to keep you informed and ensure your order reaches you at the earliest.

Shipping partners

Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies like FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees and Aramex to give you an excellent shipping experience.

Order tracking

As soon as your order is shipped, you will receive a shipping confirmation via email or SMS containing your unique tracking number and the details of the assigned courier partner. You can use this information to monitor the real-time status of your shipment at any time, directly through the courier's tracking portal or via the order tracking section on our website. We want you to always know exactly where your order is.

Shipping charges

Shipping charges, if applicable, will be clearly calculated and displayed at the checkout page before you confirm and complete your order — so there are no surprises. From time to time, Sense Stories may run free shipping promotions on eligible orders, which will be clearly communicated on our website. Please check the checkout page at the time of placing your order to see the latest shipping rates and any ongoing offers applicable to your purchase.

Delivery address

To ensure a smooth and successful delivery, please double-check that the shipping address and contact details you provide at checkout are accurate, complete, and up to date. This includes your house or flat number, street name, landmark, city, state, and pincode. Sense Stories will not be held responsible for any delivery issues, failed attempts, or delays arising from an incorrect or incomplete address provided by the customer at the time of placing the order.

Delays & unforeseen circumstances

While we are fully committed to delivering all orders within the estimated timeline, there may be occasions where delays occur due to circumstances that are beyond our control — such as courier disruptions, natural events, government restrictions, or regional disturbances. In such cases, we will keep you proactively informed about the status of your shipment and provide all possible assistance in tracking and resolving the delay. Your patience and understanding in such situations is deeply appreciated.

Damaged, defective, or incorrect orders

If you receive a product that is damaged, defective, or different from what you ordered, we sincerely apologise and request that you notify our customer support team within 48 hours of receiving the package. Please share clear photographs or a short video of the damaged or incorrect item along with the outer packaging and shipping label. You can reach us at Info@sensestories.in or via WhatsApp at +91 92723 78662. Upon reviewing your complaint, we will promptly arrange for a replacement or process a full refund to your original payment method, in accordance with our Return & Refund Policy.

Order cancellation

Orders at Sense Stories can be cancelled at any point before they have been dispatched from our facility. To request a cancellation, please contact our customer support team as early as possible via email at Info@sensestories.in or by calling us at +91 92723 78662. Once an order has been dispatched and a tracking ID has been generated, cancellation is no longer possible. In such cases, you may refuse the delivery, after which the package will be returned to us and a refund will be processed in line with our Return & Refund Policy. Refunds for cancelled orders are typically processed within 5 to 7 business days.

Contact us

If you have any questions, concerns, or feedback regarding your order or our Shipping Policy, our customer support team is always ready to help. You can reach us by email at Info@sensestories.in, or via WhatsApp and phone at +91 92723 78662. Our team is available Monday to Saturday, from 10 AM to 6 PM IST, and we aim to respond to all queries within 24 business hours. You can also use the 'Track My Order' section on our website for real-time shipment updates. We are grateful for your trust in Sense Stories and are committed to ensuring that every interaction you have with us is a positive one.